Shipping and Return Policy

SHIPPING

📦 Shipping Method

We use the BRT courier to deliver your orders safely and quickly.

⏳ Delivery Times

Shipping usually arrives within 7 business days from order confirmation. We will send you an email with the tracking number so you can follow the delivery in real time.

🚚 Free Shipping

• Orders over €50 → Free shipping 

• Orders under €50 → Standard shipping fee applies

⚠️ Possible Delays

In rare cases, delivery may experience delays due to external factors such as bad weather or logistical issues. If your order is delayed, please contact us and we will be happy to assist you.

🏠 Shipping Address

To avoid delays, make sure to enter a complete and correct address at the time of ordering.

📩 Customer Support

For any questions, our team is here to assist you. Contact us via email at light.faith3712@gmail.com.

RETURN AND REFUND POLICY

🔄 Returns within 14 Days

If you're not satisfied with your purchase, you can return the items within 14 days of delivery for a refund or exchange. Items must be:

✅ In original condition (unworn, unwashed, undamaged) 

✅ With all tags attached 

✅ Accompanied by the receipt or proof of purchase

📦 Return Shipping

• Return shipping costs are the responsibility of the customer. 

• We recommend using a traceable shipping service to ensure safe delivery.

🚫 Exclusions

Final sale items cannot be returned or refunded unless they are defective or damaged upon arrival.

📝 How to Start a Return

1. Email light.faith3712@gmail.com with your order number and details of the item to be returned. 

2. We will provide you with all the return instructions.

💳 Refunds

Once we receive and inspect the returned items, we will process the refund within 7 business days using the same payment method used for the purchase.

📩 Contact Us

For assistance, email us at light.faith3712@gmail.com. We are here to help!

✨ Thank you for choosing LIGHT! We hope to provide you with a pleasant and hassle-free shopping experience.